At Holistic at Heart, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Holistic at Heart is run by Alicia, a holistic consultant offering spiritual coaching, astrology, numerology, sound healing, breathwork, and related wellness services. Our work may be delivered online or in-person.

You can contact us at:

📧 [alicia@holisticatheart.com]

📍 Based in [The West Midlands]

2. What Information We Collect

We may collect and store the following personal data:

✔️ Full name

✔️Contact details (email address, phone number)

✔️Birth data (date, time, and place ~ for astrology/numerology work)

✔️Health and wellness history (relevant to consultations and healing sessions)

✔️Session notes or coaching reflections

✔️Payment or invoice details (via third-party processors)

✔️Feedback, testimonials, or session recordings (only with explicit consent)

3. How Your Data Is Used

We use your data to:

✔️Provide personalised services (readings, coaching, healing, etc.)

✔️Manage appointments and communications

✔️Send occasional updates or offers (only if you opt in)

✔️Maintain internal records for professional and legal purposes

Improve our offerings through anonymised feedback and insights

✔️We will never sell or share your information with third parties for marketing purposes.

4. Legal Basis for Processing

We process your data on one or more of the following bases:

✔️Consent ~ You’ve given clear permission for us to use your data

✔️Contract ~ We need your information to deliver the service you requested

✔️Legal obligation ~ We may retain data for tax or regulatory reasons

✔️Legitimate interests ~ We use minimal, relevant data to grow and run our business respectfully

5. How We Store and Protect Your Data

✔️Your data is stored securely on password-protected devices or encrypted digital platforms (such as email providers or scheduling tools).

✔️Hard copies, if ever used, are stored in locked files and destroyed securely when no longer needed.

✔️We retain session or consultation notes for up to 7 years in alignment with best practice and insurance guidelines.

✔️You can request deletion of your data at any time unless legal obligations require us to retain it.

6. Your Rights

Under UK GDPR, you have the right to:

✔️ Access the data we hold about you

✔️ Request correction of inaccurate information

✔️ Request deletion of your data

✔️ Withdraw consent at any time

✔️ Object to or restrict certain types of processing

✔️ Lodge a complaint with the ICO (Information Commissioner’s Office) if needed

To exercise any of these rights, just contact us at:

📧 [alicia@holisticatheart.com]

7. Third-Party Services

✔️We may use third-party platforms (e.g., Stripe, PayPal, Zoom, Google Drive, etc.) to facilitate bookings, payments, or digital content. Each of these services has its own privacy policies which we encourage you to review.

We are not responsible for the content or data practices of external websites or tools, but we aim to use only trusted, GDPR-compliant providers.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legislation or services. Any updates will be shared clearly via our website or email.

9. Questions or Concerns

We’re committed to transparency and care. If you have any questions about your data or this policy, don’t hesitate to reach out.

Holistic at Heart ~ Holding space for your healing, embodiment, and empowerment.

holisticatheart.com | alicia@holisticatheart.com